Celebrating Telephone Fundraising
Join us for a vibrant discussion of telephone fundraising and donor engagement!
Six 30-minute sessions including live Q&As.
Tuesday, January 23, 2024

10:00–13:00 CET

Session recordings available on demand after the live event
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Event Topic

Our event will include insightful talks on topics such as maximizing quality, effective lead acquisition, growing the value of donors, and donor retention strategies.

We aim to showcase that telemarketing, as a vital part of the fundraising channel mix, is far from dead.

Don't miss this opportunity to learn, connect, and elevate your fundraising efforts!

Our virtual events make it easy and affordable for you to bring the latest ideas from the digital side of telephone fundraising to your fundraising team.

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Programme

Celebrating Telephone Fundraising

Date: January 29 - January 30, 2025

Venue: CIVITA, Rome

Civita Terrazza Rome

Join us in the heart of Rome for the inaugural Celebrating Telephone Fundraising event, a unique opportunity to connect, collaborate, and innovate within the telephone fundraising sector. Over two inspiring days, participants will engage with thought leaders and peers to explore global trends, ethical challenges, and best practices in telephone fundraising. This event emphasizes the power of sharing experiences and insights to foster growth and enhance fundraising strategies.

With a dynamic program featuring keynote speakers, panel discussions, and facilitated learning sessions, attendees will leave equipped with actionable strategies and a renewed passion for integrating telephone fundraising into their overall fundraising mix. Conclude your experience with an unforgettable Italian party filled with music and dance, celebrating the connections made and ideas shared.

Key Features

  • Networking opportunities focused on collaboration and inspiration
  • Insights into global trends and ethical considerations in telephone fundraising
  • Facilitated learning sessions for organic discussions on challenges and solutions
  • Open speaker hour allowing participants to share their expertise
  • A vibrant celebration to conclude the event

This event is not just a conference; it’s a movement towards enhancing the impact of telephone fundraising. Don’t miss this chance to be part of a transformative experience!

Speakers

Holger Menze
Spenden Manufaktur GmbH
Meet Holger
Lauren Buchanan
OneKind
Meet Lauren
Emerson Marques
SOS Children's Villages in Portugal
Meet Emerson
Emilie Kristensen-McLachlan
TAKK
Meet Emilie
May-Elén Vinaskei
The Norwegian Air Ambulance Foundation
Meet May-Elén
Ilja De Coster
The DonorVoice
Meet Ilja

Day 1: Arrival and Networking

  • Afternoon (14:00 - 18:00): Arrival and Registration
  • Networking Session (14:00 - 15:30): "Inspiration Through Sharing: The Power of Collaboration in Telephone Fundraising"
    An interactive session that emphasizes the importance of sharing experiences and insights to foster growth in the telephone fundraising sector. Participants will engage in discussions about their successes, challenges, and innovative practices.
  • Break (15:30 - 16:00)
  • Keynote Speaker (16:00 - 17:00): "Global Trends in Telephone Fundraising"
    An exploration of the latest trends shaping telephone fundraising worldwide, including technological advancements and shifts in donor behavior.
  • Panel Discussion (17:00 - 18:00): "Major Challenges Ahead: Ethics and Best Practices in Telephone Fundraising"
    A discussion on ethical considerations, regulatory challenges, and maintaining donor trust in a rapidly evolving landscape.
  • Dinner (19:00 onwards): Free choice of relaxed dinner at local restaurants

Day 2: Keynotes, Panels, and Facilitated Learning

  • Morning Session (09:00 - 12:30)
    • Keynote Speaker (09:00 - 09:45): "Building the Case for Telephone Fundraising"
      Highlighting the strategic advantages of incorporating telephone fundraising into an organization’s overall fundraising mix.
    • Panel Discussion (09:45 - 10:30): "Integrating Omnichannel Approaches in Fundraising"
      Exploring how to effectively combine telephone outreach with digital strategies to enhance donor engagement.
  • Break (10:30 - 11:00)
  • Facilitated Learning Session (11:00 - 12:30)
    A loose structure where participants can share their experiences and insights on various topics related to telephone fundraising. This session will encourage open dialogue and collaboration among attendees, allowing for organic discussions on challenges faced and solutions found.
  • Lunch Break (12:30 - 13:30)
  • Afternoon Session (13:30 - 16:00)
    • Open Speaker Hour (13:30 - 14:30)
      During the networking session on Day 1, participants will have the opportunity to suggest topics or share their expertise. Four speakers will be selected to present short talks based on the interests expressed during the first day’s discussions.
    • Keynote Speaker (14:30 - 15:15): "Innovations in Telephone Fundraising"
      Showcasing new technologies and methodologies that can enhance the effectiveness of telephone fundraising efforts.
    • Panel Discussion (15:15 - 16:00): "Global Perspectives on Telephone Fundraising"
      Featuring insights from organizations around the world on successful strategies and lessons learned.

Evening Celebration

  • Italian Party (19:00 onwards)
    Music and dance to celebrate the achievements of the event.

Key Themes Addressed

  • Global trends in telephone fundraising
  • Major challenges such as ethics and best practices
  • The importance of collaboration and sharing within the sector

This program is designed to inspire collaboration, drive innovation, and address critical challenges within the telephone fundraising sector while highlighting its essential role in a comprehensive fundraising strategy.

The inclusion of facilitated learning sessions allows for a more dynamic exchange of ideas among participants.

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Sessions

Join us for a global event featuring speakers from Germany, Scotland, Portugal, Denmark, Norway, and the United Kingdom, who will share their expertise in revitalizing telephone fundraising.

Don't miss this opportunity to gain valuable insights and connect with professionals worldwide, as we work together to make telephone fundraising great again!

Prepare to sparkle - why basics matter

Session

1

Join Holger Menze for an engaging session titled "Prepare to Sparkle - Why Basics Matter," where you'll discover the key to success in telephone fundraising.
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Whether you're new to this fundraising method, facing organizational prejudices, or an experienced professional, this session is a must-attend.

Gain valuable insights into the essential information you need from your database manager and how to leverage your donor giving history effectively.

Learn strategies to achieve your goals, whether it's acquiring more direct debit donors or increasing donations.

Explore the integration of good stewardship practices and accurate measurement of success.

The session shows that you just can get started if you prepare correctly, and that telephone fundraising improves both short term revenue and lifetime value of your donors.

Tags: telephone fundraising, donor engagement, fundraising basics, donor giving history, direct debit donors, stewardship practices

Holger Menze
Spenden Manufaktur GmbH
Meet Holger

Mastering Lead Generation: Balancing Challenges and Boosting Results

Session

2

Unlock the power of combining social media advertising and telephone fundraising to achieve positive results through easy sign-up processes and meaningful conversations.
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Discover how social media advertising can revolutionize lead generation for non-profit organizations.

In this session, Lauren Buchanan, from OneKind in Scotland, will share a compelling case study on implementing a successful lead generation campaign.

Learn how to leverage social media platforms to expand your supporter base and secure your organization's financial future, all while minimizing costs.

Gain valuable insights into using social media advertising in conjunction with telephone outreach to generate long-term, committed supporters.

Explore the challenges Lauren has overcome and the crucial details to consider when planning and executing a lead generation campaign.

By the end of this session, you will have a roadmap to maximize the impact and efficiency of your online fundraising initiatives.

Don't miss this opportunity to discover how both small and large charities can adapt and thrive in the digital age, delivering exceptional results by incorporating innovative strategies and proven methods such as telephone fundraising.

Tags: lead generation, social media advertising, telephone fundraising, sign-up processes, meaningful conversations, small charities.

Lauren Buchanan
OneKind
Meet Lauren

How to simplify your lead generation campaign and optimize results

Session

3

Simplify lead generation and optimize results with real strategies and examples. Learn how to improve your campaigns effectively.
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Discover practical ways to simplify your lead generation campaigns and achieve optimized results.

In this session, Emerson Marques from SOS Children's Villages in Portugal will share real strategies and examples that have made a significant impact.

Learn how to navigate the challenges commonly faced in lead generation and gain insights into creating a clear and impactful narrative.

Explore the importance of understanding your audience deeply and leveraging digital triggers that resonate. Emerson will also discuss the key metrics to track and optimize your campaigns continuously for better performance.

This session aims to empower you with actionable techniques that can be implemented immediately in your own lead generation efforts.

Join us to gain valuable insights, exchange ideas, and enhance your lead generation strategies to drive better outcomes for your organization.

Tags: lead generation, campaign optimization, audience understanding, digital triggers, metrics tracking, digital perspective.

Emerson Marques
SOS Children's Villages in Portugal
Meet Emerson

Reviving Leads: Unlocking Sustainability in Fundraising

Session

4

Discover how to transform surplus leads into long-term support, creating sustainability and maximizing fundraising efforts.
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Join Emilie Kristensen-McLachlan from TAKK in Denmark for an inspiring session titled "Reviving Leads: Unlocking Sustainability in Fundraising."

Explore innovative strategies to recycle surplus leads and transform them into valuable long-term supporters.

Emilie will share real-life examples and insights into the theory of seeds, a concept that focuses on nurturing potential future regular donors from surplus leads.

Gain practical tips on how to effectively manage and engage with these leads, creating meaningful connections and fostering a sense of community.

This session aims to inspire and empower fundraisers to think creatively about lead recycling and sustainability in their fundraising initiatives.

Don't miss this opportunity to learn how to make the most of your leads and create lasting impact for your organization.

Tags: lead recycling, sustainability, surplus leads, nurturing potential donors, community engagement.

Emilie Kristensen-McLachlan
TAKK
Meet Emilie

Quality and Respect: Unlocking the Potential of Donor Engagement

Session

5

Discover the financial and reputational benefits of donor-focused telemarketing and a different approach to long-term commitment.
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Join May-Elén Vinskei from Norwegian Air Ambulances in Norway for an inspiring session titled "Quality and Respect: Unlocking the Potential of Donor Engagement."

Explore the advantages of pivoting from result-focused telemarketing to a donor-focused approach, and how it can have a positive impact on your organization's finances, image, and reputation.

Gain valuable insights into fostering long-term commitment and donor engagement through cooperation within the sector and with other fundraisers.

Drawing on May-Elén's experience in various telemarketing settings, including commission-based call centers and in-house teams, this session will compare different approaches and highlight the benefits of in-house telemarketing on a set salary.

Discover how donor-focused telemarketing can go beyond converting one-off donors to regular donors and increase the number of regular donations.

Don't miss this opportunity to gain valuable insights and learn how to implement telemarketing strategies that prioritize quality and respect for donors.

Tags: donor engagement, telephone fundraising, long-term commitment, sector cooperation, regular donations, quality fundraising.

May-Elén Vinaskei
The Norwegian Air Ambulance Foundation
Meet May-Elén

Unleashing the Hidden Power of Telephone Fundraising: Igniting Financial Impact

Session

6

Discover the untapped financial potential of telephone fundraising and how it can surpass conventional assumptions and expectations.
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Join Ilja De Coster from the international behavioral science fundraising agency The DonorVoice for an inspiring session and explore the profound influence that telephone fundraising can have on your organization's financial success, going beyond conventional assumptions and classically used metrics.

Gain a better understanding of how telephone fundraising impacts overall fundraising efforts and learn effective methods to measure its true financial impact.

Challenge the notion that telemarketing is solely responsible for poor conversion rates, and discover how proper lead generation campaigns or focused data analytics can work in harmony with telemarketing conversion efforts.

This session will showcase analytics results and methodologies that reveal the often-ignored potential of telephone fundraising.

Don't miss this opportunity to unlock the hidden power of telephone fundraising and elevate your organization's financial performance to new heights.

Tags: long-term value financial impact, lead generation campaigns, telephone fundraising conversion, fundraising analytics.

Ilja De Coster
The DonorVoice
Meet Ilja

Call for Speakers

Do you want to join us as a speaker at the Telephone Tuesday events?

Do you have an interesting case to share, a novel approach to dialogues with donors – or a groundbreaking reflection that will enrich your fellow fundraisers – please fill out the following form.

Telemarketing Tuesday is a virtual event, sharing new ideas, best practices and inspiring case studies. 

We will help you produce a pre-recorded speaker session of 10–15 minutes, which will be followed up by live Q&A sessions for the viewers to connect and reflect with you on the topic. 

We will be paying our speakers for their time, to give everybody the opportunity to join – this also shows that we appreciate your time.

Call for Speakers

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EUR 125
Access to a single event for one person
Session recordings available online
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Telephone fundraising celebrates the art of talking with your donors instead of about them.

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Holger Menze

Spenden Manufaktur GmbH
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We as a sector dont have the investments that other sectors have, but we have the desire to share and grow – this is one of our competitive advantages.

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Jacob Møllemose

Impact Talks
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