In this insightful session, Jacob Møllemose, the founder of Impact Talks, interviews Elsbeth de Ridder, a member of the Global IFL Forum.

They delve into the challenges and opportunities that emerged within global NGO cooperation during the Corona crisis. Elsbeth shares her experiences and insights on how charities can achieve remarkable outcomes by uniting and sharing knowledge during difficult times. This session underscores the importance of collaboration and knowledge sharing in increasing resources for worthy causes. They explore valuable lessons learned and the transformative power of a collaborative approach in connecting with donors.

Don't miss this opportunity to learn from the experiences of a key player in the global NGO sector.

Join Arjen for a session that offers a inspirational introduction on setting up a legacy telemarketing program, whether in-house or via an agency.

The session emphasises the importance of focusing on the donor's personal stories, leading to open conversations in the delicate area of legacy giving.

Explore how this specific and successful approach provides inspiration for other telemarketing purposes. The session will offer theoretical background, practical information, and inspiring examples, all aimed at refining your campaigns.

Ever wonder why some donors seem to click with your mission right away, while others don’t? The key might lie in Personalized Matching—our way of saying goodbye to the one-size-fits-all approach and hello to meaningful connections. Join us for a transformative talk on the Art of Personalized Matching in fundraising, an innovative approach that can elevate your fundraising efforts and create a donor experience that increases engagement and response rates while fostering long-term loyalty.In this session, we delve into the unique aspects of each donor—identity and personality.

By tailoring your communications to fit each donor’s identity and personality, you can make them feel understood and genuinely connected to your cause, leading to more engaged, responsive, and committed donors.

Our session is backed by in-market testing and features real-world case studies, demonstrating the tangible benefits of implementing Personalized Matching in your donor engagement efforts. It highlights the essential shift needed in fundraising strategies—from broad, impersonal outreach to deeply personalized engagement.

Attendees will walk away with actionable insights into creating communications that resonate on a personal level and bolster the mission.

In this session, we will delve into the importance of donor-centered communication. We will explore strategies and real-world examples that have made a significant impact, all with the aim of enhancing our fundraising efforts. The focus will be on understanding what we are truly selling to our audience, thus enabling us to market and sell with purpose.

This session will also tackle the challenges often faced in conservative organizations and will provide insights on how to create a compelling and impactful narrative. We will discuss the critical relationship between Brand/Communication and Telephone fundraising. We will also examine various scripts, from initial call to loyalty work.

The goal is to empower you to critically reflect on your brand, drawing inspiration from the successful narrative created at SOS Children's Villages in Portugal.

Join us to gain valuable insights, exchange ideas, and enhance your donor-centered communication strategies to drive better outcomes in fundraising for your organization.Join Holger Menze for an engaging session titled "Prepare to Sparkle - Why Basics Matter," where you'll discover the key to success in telephone fundraising.

To inspire donors, we need to be the change we wish to see. We need to truly understand our donors and engage in meaningful, empathetic conversations. This requires us to be deeply in tune with their emotions. We must ask thought-provoking questions that resonate with them and demonstrate authentic concern for their needs.

This approach transforms a standard phone call into a genuine, donor-centered conversation. A complaint about a rigidly scripted call highlighted the need for flexibility. Scripts can help guide us, but they shouldn't limit our interactions with donors. We need to adapt our conversations based on the donor's responses and emotions.

This tailored approach allows us to better address their needs and concerns, fostering a more personal and meaningful connection.In this session, we'll explore the integral relationship between emotional fundraising and empathy. We'll discover how they combine to inspire donors to actively contribute to positive social change and, motivating donors to support our cause.

By acknowledging and responding to our donor's emotions, we can cultivate a shared sense of purpose and commitment, transforming fundraising into a joint effort for social change.

In this session, we will explore the transformative power of AI in our daily tasks, particularly in understanding and optimizing our interactions with donors. We'll delve into the richness of our conversations with donors, acknowledging that currently a vast majority of the valuable insights they provide are lost.

We'll then explore how AI can revolutionize this scenario. By capturing and analyzing these conversations, AI can help us extract crucial insights, and even generate alerts based on specific triggers. This not only aids in preserving donor relationships but also enhances the quality of our engagements with them.Furthermore, we'll discuss how AI can be a powerful tool for quality monitoring, helping fundraising agents to improve their skills more effectively.

Rather than focusing on a specific tool, we will provide a broader perspective on how the utilisation of AI can significantly impact our work and strengthen our relationships with donors.