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Join us for an insightful event focused on maximizing donor relationships through integrated telephone strategies. Discover how the telephone can play a crucial role in growing donor value, facilitating upgrades, building lasting relationships, and winning back lapsed donors. This event will explore innovative approaches to sustain long-term, valuable donor connections, essential for any organization's fundraising success.
We will delve into various campaign types and present compelling case studies that demonstrate the effectiveness of placing telephone fundraising at the core of your fundraising strategy. Learn from industry experts and share experiences with peers as we explore the art of nurturing donor relationships through the power of personal communication.
Join us in the heart of Rome for the inaugural Celebrating Telephone Fundraising event, a unique opportunity to connect, collaborate, and innovate within the telephone fundraising sector. Over two inspiring days, participants will engage with thought leaders and peers to explore global trends, ethical challenges, and best practices in telephone fundraising. This event emphasizes the power of sharing experiences and insights to foster growth and enhance fundraising strategies.
With a dynamic program featuring keynote speakers, panel discussions, and facilitated learning sessions, attendees will leave equipped with actionable strategies and a renewed passion for integrating telephone fundraising into their overall fundraising mix. Conclude your experience with an unforgettable Italian party filled with music and dance, celebrating the connections made and ideas shared.
Key Features
Networking opportunities focused on collaboration and inspiration
Insights into global trends and ethical considerations in telephone fundraising
Facilitated learning sessions for organic discussions on challenges and solutions
Open speaker hour allowing participants to share their expertise
A vibrant celebration to conclude the event
This event is not just a conference; it’s a movement towards enhancing the impact of telephone fundraising. Don’t miss this chance to be part of a transformative experience!
Speakers
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Day 1: Arrival and Networking
Afternoon (13:00–14:00): Arrival and Registration
Welcome to Rome (14:00–14:45) Daniele Fusi and Jacob Møllemose Welcome and introduction to the programme and sessions.
Networking Session (14:45–15:30): Join our dynamic unconferencing session where participants connect through informal discussions, identifying shared interests and collaboratively exploring themes that matter most to everyone.
Break (15:30–16:00)
Global trends in Telephone fundraising (16:00–16:45) Filipa Morais Santos Explore the latest trends shaping telephone fundraising with industry experts and guest speakers. Join our dynamic sessions combining online and in-room participation, followed by collaborative discussions to share experiences and insights.
Ethics in telephone fundraising (16:45–17:15) Cristy CunnickandAlex Weeks-Smyth A discussion on ethical considerations, regulatory challenges, and maintaining donor trust in a rapidly evolving landscape.
Reflection on ethical challenges (17:15–17:45) Cristy CunnickandHolger Menze Expert panellists examine ethical practices in telephone fundraising, exploring responsible donor engagement and privacy protection. Two audience members will join our discussion, sharing real-world ethical challenges and solutions.
Day 2: Keynotes, Panels, and Facilitated Learning
Is telephone fundraising a dead-end job? (09:30–10:15) Holger Menze A dynamic session exploring how we can empower and elevate our most valuable asset - our fundraising callers. Together we'll chart the future of telephone fundraising, focusing on maximizing caller potential to increase donor engagement and campaign effectiveness.
Building the Case for Telephone Fundraising (10:15–11:00) Ilja De Coster Experience why telephone fundraising is essential: delivering unmatched personal connections and proven results that strengthen every successful fundraising program.
Integrating Omnichannel Approaches in Fundraising (11:00–11:45) Ilja De Coster Our expert speakers explore telephone outreach and digital strategies for donor engagement. We'll invite two participants to join our panellists to share experiences and insights.
Break (11:45–12:15)
Building Bridges: Research-Industry Partnerships (12:15–12:45) Jacob Møllemose Explore how to evolve strategic partnerships between suppliers, researchers, and charities to enhance telephone fundraising effectiveness through shared insights, collaborative innovation, and evidence-based practices.
Lunch Break (12:45–14:30)
Open Mic session 1 (14:30–14:45): 15-Minute Open Mic: This informal, energetic format creates an opportunity for spontaneous knowledge exchange. Share your most impactful fundraising moment, innovative idea, or valuable lesson learned with your colleagues!
Open Mic session 2 (14:45–15:00)
Open Mic session 3 (15:00–15:15)
Break (15:15–15:45)
AI and Telefundraising: Enhancing Human Connection in the Digital Age (15:45–16:15) Daniele Fusi Through real-world cases, explore how AI and digital tools enhance (not replace) human connections in fundraising. Learn practical ways to integrate these technologies to strengthen donor relationships and improve outcomes.
Value based telephone fundraising (16:15–16:45) May-Elén Vinaskei A practical session on how a value based leadership approach works in performance driven enviroment. Puttin people first, and not having to let results come in second.
Decoding Telephone Fundraising (16:45–17:15) Edlira Shehu Delve into a captivating study of telephone fundraising, where AI and meticulous research intertwine. Led by Professor Shehu, this session illuminates the powerful potential analysing the conversatoins we have with donors.
Global Perspectives on Telephone Fundraising - where to now? (17:15–17:45) Edlira Shehu and May-Elén Vinaskei Featuring insights from the event and lessons learned - how do make it to the next level.
Close of the conference (17:45–18:00)
Evening Celebration
Italian Party (19:00 onwards) Music and dance to celebrate the achievements of the event.
Key Themes Addressed
Global trends in telephone fundraising
Major challenges such as ethics and best practices
The importance of collaboration and sharing within the sector
This program is designed to inspire collaboration, drive innovation, and address critical challenges within the telephone fundraising sector while highlighting its essential role in a comprehensive fundraising strategy.
The inclusion of facilitated learning sessions allows for a more dynamic exchange of ideas among participants.
Day 1: Arrival and Networking
Afternoon (14:00 - 18:00): Arrival and Registration
Networking Session (14:00 - 15:30): "Inspiration Through Sharing: The Power of Collaboration in Telephone Fundraising" An interactive session that emphasizes the importance of sharing experiences and insights to foster growth in the telephone fundraising sector. Participants will engage in discussions about their successes, challenges, and innovative practices.
Break (15:30 - 16:00)
Keynote Speaker (16:00 - 17:00): "Global Trends in Telephone Fundraising" An exploration of the latest trends shaping telephone fundraising worldwide, including technological advancements and shifts in donor behavior.
Panel Discussion (17:00 - 18:00): "Major Challenges Ahead: Ethics and Best Practices in Telephone Fundraising" A discussion on ethical considerations, regulatory challenges, and maintaining donor trust in a rapidly evolving landscape.
Dinner (19:00 onwards): Free choice of relaxed dinner at local restaurants
Day 2: Keynotes, Panels, and Facilitated Learning
Morning Session (09:00 - 12:30)
Keynote Speaker (09:00 - 09:45): "Building the Case for Telephone Fundraising" Highlighting the strategic advantages of incorporating telephone fundraising into an organization’s overall fundraising mix.
Panel Discussion (09:45 - 10:30): "Integrating Omnichannel Approaches in Fundraising" Exploring how to effectively combine telephone outreach with digital strategies to enhance donor engagement.
Break (10:30 - 11:00)
Facilitated Learning Session (11:00 - 12:30) A loose structure where participants can share their experiences and insights on various topics related to telephone fundraising. This session will encourage open dialogue and collaboration among attendees, allowing for organic discussions on challenges faced and solutions found.
Lunch Break (12:30 - 13:30)
Afternoon Session (13:30 - 16:00)
Open Speaker Hour (13:30 - 14:30) During the networking session on Day 1, participants will have the opportunity to suggest topics or share their expertise. Four speakers will be selected to present short talks based on the interests expressed during the first day’s discussions.
Keynote Speaker (14:30 - 15:15): "Innovations in Telephone Fundraising" Showcasing new technologies and methodologies that can enhance the effectiveness of telephone fundraising efforts.
Panel Discussion (15:15 - 16:00): "Global Perspectives on Telephone Fundraising" Featuring insights from organizations around the world on successful strategies and lessons learned.
Evening Celebration
Italian Party (19:00 onwards) Music and dance to celebrate the achievements of the event.
Key Themes Addressed
Global trends in telephone fundraising
Major challenges such as ethics and best practices
The importance of collaboration and sharing within the sector
This program is designed to inspire collaboration, drive innovation, and address critical challenges within the telephone fundraising sector while highlighting its essential role in a comprehensive fundraising strategy.
The inclusion of facilitated learning sessions allows for a more dynamic exchange of ideas among participants.
Do you want to join us as a speaker at the Telephone Tuesday events?
Do you have an interesting case to share, a novel approach to dialogues with donors – or a groundbreaking reflection that will enrich your fellow fundraisers – please fill out the following form.
Telemarketing Tuesday is a virtual event, sharing new ideas, best practices and inspiring case studies.
We will help you produce a pre-recorded speaker session of 10–15 minutes, which will be followed up by live Q&A sessions for the viewers to connect and reflect with you on the topic.
We will be paying our speakers for their time, to give everybody the opportunity to join – this also shows that we appreciate your time.
It has always been my philosophy that sharing is caring. As I truly care for the fundraising sector I applaud this initiative. The format was very fitting and speakers shared valuable insights.
Flóki Guðmundsson
Takk
Emilie's “What happens beyond a no” and her “leads to seeds” process as Ilja’s data on the effect of TM on F2F donor’s retention and other channel’s income contained precious information to implement and test out right away.
Jawad Harzallah
Save the Children Switzerland
Great to connect internationally in the telephone FR community.
Daryl Upsall
Daryl Upsall International
One of the most important things in every job is teamwork, and definitely, here at Telemarketing, we see this. The best results come from the teams that work closely and explore all the potential of this incredible channel. ‘Teamwork makes the dream work’ always. :)
Filipa Morais Santos
SOS Children's Villages International
I strive to make a difference in how everyone perceives telefundraising, but I can’t do it alone. That’s why I’m grateful for platforms like Impact Talks. If we want to use telemarketing sustainably in the long term, initiatives like these are essential!
Telephone fundraising celebrates the art of talking with your donors instead of about them.
Holger Menze
Spenden Manufaktur GmbH
We as a sector dont have the investments that other sectors have, but we have the desire to share and grow – this is one of our competitive advantages.
