10:00–13:00 CET
Discover strategies for running successful campaigns from start to finish, including pre-campaign planning, execution, and post-campaign analysis.
Explore the pros and cons of outsourcing or insourcing dialogues with donors and learn how to effectively manage campaigns on a day-to-day basis.
Don't miss this opportunity to gain valuable insights and elevate your telephone fundraising efforts!
This session will take an overview of some key global trends that are affecting fundraising across many markets and different channels and look at how telephone fundraising is needed to improve the overall results and meet organisational objectives.
Managers of telephone fundraising need to play a critical role in adapting to a changing landscape and filling the gaps and opportunities created by changes in other channels.
However, successful outsourcing does not mean completely relinquishing responsibility. On the contrary! The successful management of these supplier-client relationships in the context of outsourcing can help you to be even more successful and agile and increase your performance.By establishing management at eye level to build genuine collaboration, a relationship of mutual influence, will increase your impact.
This session will include examples of supplier-client relationships from channels face-to-face, telephone, and digital fundraising campaigns.
Using practical examples and real-world scenarios, you will learn how effectively managing your suppliers can significantly improve the performance of your campaigns.
Managing supplier relationships is an art that, if mastered, can add immense value to your work.
Key points to be covered:
This session will provide valuable insights for fundraising professionals grappling with this crucial decision. Attendees will gain a deeper understanding of how to evaluate their organisation's needs and resources to make an informed choice between insourcing and outsourcing telephone fundraising operations.
Don't miss this opportunity to learn from real-world experiences and best practices in the field of telephone fundraising for non-profit organisations.
In this intriguing session, get to know Terje, a trailblazer from Norway who has masterfully transformed traditional call center operations into a global distributed work model, achieving stellar telephone fundraising results.
Discover how Terje and his team managed to create a productive, connected, and harmonious work environment for a team spread across the globe. Learn about the strategic decisions they made to ensure constant communication, maintain productivity, and foster a sense of community despite the physical distance.
Understand the importance of adapting the job to fit the individual, rather than forcing the individual to adapt to the job, and how this approach has been instrumental in attracting and retaining mature, highly effective staff from all around the world.
This session is a must for anyone interested in learning about innovative work models and their impact on boosting fundraising outcomes.
"AI Unveiled: Decoding Best Practices in Telephone Fundraising Through Research" is a session dedicated to exploring the intersection of AI and research in the context of telephone fundraising.
Guided by Professor Edlira Shehu, participants will venture into a comprehensive analysis of thousands of conversations, utilising Large Language Models and transcription technology.
Prepare to uncover the untapped potential of AI, gain a profound understanding of varied telephone interactions, and learn effective strategies for objection handling in telephone fundraising.
What happens if we ask: how does objection handling impact our conversion rates?
Join us as we unlock the potential of AI for your nonprofit. Geronimo will discuss the role of AI Samantha in establishing stronger, lasting relationships with donors.
Understand the transformative impact of advanced synthetic voices on fundraising and learn how to harness their potential effectively.
Deep dive into donor understanding and explore the limitations and possibilities of AI technology. Learn from extensive data collected from hundreds of hours of conversations.This session aims to inspire fresh ideas, projects, and solutions that could fast-track the achievement of your fundraising goals.
Are you ready to revolutionize your donor relations with AI?
Do you want to join us as a speaker at the Telephone Tuesday events?
Do you have an interesting case to share, a novel approach to dialogues with donors – or a groundbreaking reflection that will enrich your fellow fundraisers – please fill out the following form.
Telemarketing Tuesday is a virtual event, sharing new ideas, best practices and inspiring case studies.
We will help you produce a pre-recorded speaker session of 10–15 minutes, which will be followed up by live Q&A sessions for the viewers to connect and reflect with you on the topic.
We will be paying our speakers for their time, to give everybody the opportunity to join – this also shows that we appreciate your time.
It has always been my philosophy that sharing is caring. As I truly care for the fundraising sector I applaud this initiative. The format was very fitting and speakers shared valuable insights.
Emilie's "What happens beyond a no" and her "leads to seeds" process as Ilja's data on the effect of TM on F2F donor's retention and other channel's income contained precious information to implement and test out right away.
Great to connect internationally in the telephone FR community.
One of the most important things in every job is teamwork, and definitely, here at Telemarketing, we see this. The best results come from the teams that work closely and explore all the potential of this incredible channel. ‘Teamwork makes the dream work’ always. :)
Telephone fundraising celebrates the art of talking with your donors instead of about them.
We as a sector dont have the investments that other sectors have, but we have the desire to share and grow – this is one of our competitive advantages.
We'll inform you about upcoming events and inspiring discussions with funraisers around the world.
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